Terms and conditions of cancellation
The customer shall have the right to revoke his or her declaration of intention to conclude the contract in writing (e. g. letter, fax, e-mail) without stating any reasons within a period of four weeks. The cancellation period begins when the customer has received this instruction on the terms and conditions of cancellation in writing, but not before the conclusion of the contract nor before the information duties according to article 246 § 2 German Civil Code (EGBGB) in combination with § 1, subsection 1 and subsection 2 German Civil Code (EGBGB) as well as § 312g, subsection 1 German Civil Code (BGB) in combination with article 246 § 3 German Civil Code (EGBGB) have been fulfilled. Punctual postage of the cancellation in writing shall suffice to comply with the time limit. The cancellation should be addressed to:
Fax: +49 (0) 361 349480591
Consequences of cancellation
In the event of an effective cancellation, the services received by either party shall be returned and any benefits derived (e. g. benefits from use) surrendered. If the customer is unable to return the services he or she received in their entirety or in parts or if he or she can only return them in a deteriorated state, he or she shall be obliged to compensate for the loss of value. The obligation to return received payments shall be fulfilled within 30 days. For the customer the grace period starts with the date the cancellation is sent; for the vendor the grace period begins with the receipt of the cancellation.
Expiry of the Right of Cancellation
Your right of cancellation expires prematurely, if the contract is fulfilled by both sides on your specific request, unless you have exercised your right of cancellation.
End of cancellation rights